Essential and Useful Documents
Critical success factors in a crisis
- Strong leadership
- Quick decision making
- Proactive action on behalf of any people affected
- Proactive action to mitigate any environmental impact
- Clear, proactive and continuous communication
- Robust crisis plans (clear roles)
- Well trained and exercise teams
- Good stakeholder relationships
- Proactive media management; effective spokespeople
- Not being afraid to say "sorry"